FAQs
How long does shipping take?
We process orders within 1-2 business days. Delivery times vary depending on your location:
• United States, United Kingdom, Canada: 5-10 business days
• Europe & Other Regions: 7-15 business days
Processing times may be extended during peak shopping seasons.
Do you ship internationally?
Yes! We currently offer worldwide shipping to most countries. If we cannot ship to your location, you’ll be notified at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your shipment on our Order Tracking Page or through the carrier’s website.
Can I cancel my order after I already paid?
Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.
How can I contact you?
We're here to help! You can reach our customer support team through the following channel:
Email: support@myurbancart.store
For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.